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Privacy Policy

MIDMWEB.™, (“MIDMWEB”) respects your privacy and is committed to protecting your personal information that you provide to us. This Privacy Policy explains our policies and practices regarding the use and disclosure of your personal information by MIDMWEB. MIDMWEB reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this Privacy Policy periodically so that you are aware of how MIDMWEB collects and uses personal information. By using our website, you consent to the collection, use, and disclosure of your personal information by MIDMWEB Software as explained below.

Personal Information
In general, you can visit our website without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you access to our protected and secured sites. Personal information refers to information that is related to you, and may include things such as your registration data (your name, address, email address, phone number, title, etc.), information request data and response data. When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list. In addition to the information that we collect from you directly, we may also receive information about you from other sources, including from our customers, third parties, or publicly available sources. We may also collect personal information that is necessary for our legitimate interests, which will be disclosed to you at the time of collection. MIDMWEB will use this information for the purposes of which it was collected.


Terms and Conditions
This Service Agreement (“Agreement”) shall apply and govern the Statement of Work(s), project, letter of intent or any other document (“SOW”) executed between MIDMWEB or any of its affiliates [specifically identified in the SOW] (“Consultant/Consultant”) and Customer, for the purpose of providing professional services (“Services”) or deliverables (“Deliverable”) for software development and consulting.


Refund Policy
At MIDMWEB, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations. This Refund Policy covers MIDMWEB action and approach towards refunds. This Refund Policy does not apply to the practices of companies that MIDMWEB does not own or control or of persons that MIDMWEB does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which MIDMWEB websites link.


Payments:
Payment will be made by Customer within 15 days upon receipt of an invoice. In the event there is a delay in payment for more than 5 days from the due date, the Customer shall be liable to pay an interest of 1.5% per month or maximum permitted by applicable law, whichever is less, on the delayed payments from the due date of payment. Consultant shall be relieved of its obligations under this Agreement in the event of non-payment of the Fees or expenses due and shall retain the rights in the Services for which the amount is outstanding. Consultant will provide the Hardware and Software stated in Annexure – 01, as part of its standard package if required while providing the offshore Services from Consultant’s location(s) in India. Contractor’s relationship with Company is that of an independent contractor, and nothing in this Agreement will be construed to create a joint partnership, joint venture, agency, or employer-employee relationship.


How The Refund Takes Place?
1. Pre-Refund * Refund query is processed, analyzed and checked for veracity * Match the query with the agreeable parameters and valid reference points * Arrange for refunds in permissible situations and settle fully or partly, as the case may be 2. Post-Refund * Sign a proof agreement * Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course 3. Transaction * The refund may take 7-10 business days to process, after the refund agreement is signed * You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.


Changes
MIDMWEB may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy, contact us at sales@midmweb.in.


When Do You Qualify For Refunds?:
When you file a complaint to MIDMWEB, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue. While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply* * Development/Post-sales operations has not yet started * The issues with the project are beyond the scope of rectification/resolution/fixing * You have not violated our payment terms * You have not used any information for monetary/business benefits (gained during the course of association) * The reasons you made are valid/rational/realistic enough to qualify for refund trial * Should be able to demonstrate his/her innovative UI design and development skills and understand what makes an app addictive and appealing. * You have presented all the proofs and evidences surfacing your refund claim * The claim does not arise from any billing dispute coming from your bank or payment vendor *Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

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